Terms and Conditions

1. All goods supplied by I Know Parts & Wrecking Pty Ltd to the customer on credit will be paid for in full by the customer on or before the last trading day in the calendar month following the date of Invoice (the credit period). All other sales are strictly cash on delivery.

2. I Know Parts & Wrecking Pty Ltd may decline any order for goods and services (wholly or partially) at any time prior to the delivery of goods and services, in which case I Know Parts & Wrecking Pty Ltd shall be under no obligation in respect of the order for the goods or services.

3. If the Customer fails to pay I Know Parts & Wrecking Pty Ltd for goods and services within the credit period I Know Parts & Wrecking Pty Ltd may:

(a) Suspend credit extended to the Customer and the balance of the account shall immediately become due and payable without further demand.

(b) Withhold the delivery of goods and services already ordered.

(c) Charge interest on the overdue amount at the overdraft rate payable by I Know Parts & Wrecking Pty Ltd plus 2% calculated on daily balances on the amount overdue until payment in full.

(d) Charge costs (on solicitor and own client basis) of any attempt made by or on behalf of I Know Parts & Wrecking Pty Ltd to recover monies for goods and services from the customer or to secure and indebtedness or liability to the customer.

4. I Know Parts & Wrecking Pty Ltd reserves the right at all times to suspend the supply of further goods and services to the Customer without having to give reasons for its action to the Customer of the Customer’s agent.

5. I Know Parts & Wrecking Pty Ltd will endeavour to comply with the time of delivery of goods and services requested by the customer (or specified by I Know Parts & Wrecking Pty Ltd on invoice) but delivery on time is not guaranteed nor is it of the essence of the Contract of Sale of the goods or services.  Time delay is subject to extension to cover delays caused by strikes, lockouts, war breakdowns, accidents, delays in transport, fire, default of subcontractors and any other cause beyond the reasonable control of I Know Parts & Wrecking Pty Ltd.

6. I Know Parts & Wrecking Pty Ltd will not be liable for any loss or damage (whether in Contract, tort or otherwise and whether direct or indirect) arising out of delay in delivery of goods or services.

7. All goods shall be at the risk of the customer from the time of despatch of the goods by the supplier for delivery to the customer and responsibility for insurance during transit rests with the customer solely.  The supplier will arrange insurance on behalf of the customer only being expressly requested to do so by the customer in writing.  Costs for such insurance shall be debited to the customer’s account with the supplier.

8. If any charges appearing on an invoice are disputed by the customer, written notice of such disputes must be given to I Know Parts & Wrecking Pty Ltd within seven (7) days of receipt of the invoice.

9. The customer has seven (7) days from the date of delivery of goods within which to provide to the supplier written notice of any alleged claim for failure to comply with the order whether due to shortfall, defect, incorrect delivery or otherwise.  Should the customer fail to provide such notice within the stipulated time period the supplier shall be deemed to have complied with the customer’s order in all respects including delivery, quantity and quality.

10. Pending payment for goods, the customer must store the goods in good condition and in a way, which clearly indicates I Know Parts & Wrecking Pty Ltd title to them


1. Electrical goods are non returnable.

2. Goods returned for credit must be received within 14 days of sale.

3. Goods must be returned in good order and condition and original packaging.

4. Goods specially ordered in are non-returnable.

5. Handling fee applies on some returns.


1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. New parts are warranted to be free from defects or workmanship for 12 months unless the manufacturer’s warranty applies for an equivalent or longer period which will apply to the exclusion of this warranty.

3. Products are supplied by us as is and come with manufacturer’s warranty only.

4. Manufacturer’s warranty may not cover damage caused by the use of other than the same manufacturer’s parts and consumables, and/or service/maintenance and installation by other than suppliers of those services approved by manufacturer or its authorized representative or qualified personnel.

5. We are not liable for damages due to normal wear and tear.

6. To make a warranty claim goods must be returned freight prepaid to our premises for inspection, and if approved, processing under warranty.

7. We reserve the right to vary our warranties in respect of goods referred to in particular invoice by stating the varied provisions in the invoice.

8. Warranties are for your benefit only, and are not transferrable.